Refund Policy

1. Overview

We aim to resolve concerns fairly and transparently. This Policy applies to payments made directly to Sellatic for services, unless a service-specific proposal, order confirmation or written agreement says otherwise. Those service-specific terms will take priority where they differ.

2. Cancelling a request

You may request cancellation by emailing us before the service is completed. Please include your registered email or phone number, service name, order or invoice reference, and the reason for cancellation. We will confirm that we received your request and assess it against the stage of work already completed.

3. Refund eligibility

Eligibility depends on the service, the agreed scope and work already carried out. We may approve a full or partial refund when:

• you cancel before we have started substantive work on your request;
• we cannot begin or continue the agreed service for a reason attributable to Sellatic; or
• the delivered service materially differs from the agreed scope and we cannot reasonably correct it.

Where work has started, we may deduct a fair amount for completed work, professional time, resources already used and non-recoverable charges.

4. Charges that are normally non-refundable

Unless required by law or expressly agreed otherwise, the following are generally non-refundable once incurred or delivered:

• government, statutory, filing, stamp-duty and regulatory fees;
• third-party, payment gateway, domain, hosting, advertising and similar external charges;
• services already completed, documents or deliverables already shared, and consultations already provided;
• delays or non-completion caused by missing, incorrect or late customer information, documents or approvals;
• outcomes controlled by government departments, lenders, search engines, advertising platforms or other third parties; and
• requests involving fraud, misuse, material misrepresentation or breach of our Terms of Service.

5. How we assess and issue refunds

We will review your request, the agreed scope, service status and relevant records. We may ask for information needed to investigate the concern. If a refund is approved, it will normally be returned to the original payment method where possible. Bank or payment-provider processing times can vary; we will communicate the expected next step once a decision is made.

6. Resolving concerns first

If you are unhappy with a deliverable, please contact us promptly and give us a reasonable opportunity to understand and correct the issue. Where feasible, we may offer a correction, replacement or service credit instead of a monetary refund. This does not limit rights that cannot be waived under applicable law.

7. Request a refund

8. Changes to this Policy

We may update this Policy to reflect changes in our services, operations or legal obligations. The updated version will be posted here with a revised “Last updated” date.