1. Scope
This Privacy Policy applies to Sellatic's website, calculators, forms, customer communications and services (collectively, the “Services”). It explains how we handle personal data when you browse our website, create an account, ask for a quote, submit documents or engage us for a service.
2. Information we collect
Depending on how you use the Services, we may collect:
- contact and identity details, such as your name, email address, phone number, business name and address;
- service-request information, including the details and documents you choose to provide for registration, tax, compliance, marketing or other requested services;
- account and communication records, including messages, support requests and feedback;
- payment and transaction details supplied through our payment partners; and
- technical information, such as device, browser, IP address, pages viewed and cookie preferences.
3. How we use information
We use information to provide and improve the Services; respond to enquiries; prepare quotes; manage accounts and payments; coordinate delivery with our team and authorised partners; communicate service updates; protect against fraud or misuse; and meet legal, regulatory and record-keeping obligations. We may send service-related messages. Marketing messages are sent where permitted and include an option to opt out.
4. When we share information
We do not sell personal information. We may share it only when necessary with employees and professional service partners working on your request, vendors who host or operate our systems, payment providers, government authorities or regulators where required, and parties involved in a corporate reorganisation. Recipients must be authorised to use the information only for the relevant purpose or as required by law.
5. Security and retention
We use reasonable administrative, technical and organisational safeguards designed to protect information. No online system can be guaranteed completely secure, so please use care when sharing sensitive documents. We retain information for as long as needed for the service, legitimate business purposes, dispute resolution and applicable legal requirements, then delete or anonymise it where appropriate.
6. Your choices and requests
Subject to applicable law, you may ask us to access, correct, update or delete personal information, withdraw consent where processing relies on consent, or opt out of marketing. We may need to verify your identity and may retain information where legally required or necessary to protect rights and resolve disputes.
7. Cookies and third-party links
We may use cookies and similar tools to make the website work, remember preferences, understand usage and improve performance. Your browser settings may allow you to control cookies, although disabling some cookies can affect functionality. Our website may link to third-party sites; their privacy practices are governed by their own policies.
8. Changes and contact
We may update this Policy when our practices, Services or legal obligations change. We will post the revised version here and update the date above. For privacy questions or requests, contact us using the details below.